If by any chance you are not completely happy with the item, we will give you a full refund or exchange provided the goods are returned to us in an unworn and saleable condition within 14 working days of purchase. Please note, exchanges can only be done on goods of the same monetary value (e.g a different colour or size) otherwise it will be refunded and a new order will need to be placed. Return postage will be your responsibility unless of course the item is faulty. We cannot be held liable for any goods lost in transit to us. The items are your responsibility until they reach us. There is no need to telephone us when sending us a return, just fill out the returns form, completing your surname and postcode and return it to:
Water Lane Industrial Estate,
West Sussex, RH20 3DW.
Please make sure you have a certificate of posting from your post office.
Exchanges within UK are free of charge, however outside the UK a small charge would be incurred. We can only refund the card you originally used for payment. Please note sale items must be returned to us within 7 days for a refund. After that they can only be exchanged and not refunded.
Please note, we do not offer refunds on items purchased at shows or in our shop, we will offer an exchange to the value of the goods or a credit note. Any clearance items cannot be exchanged or refunded.
When placing an order, please note that the information you are providing us with (name, email, address, billing address, phone number, payment information etc.) will only be used for the purpose of contacting you regarding your order, unless you have also opted to receive our newsletters by email. Any information will be held within VARCA and for any legal reasons required but it remains the customers right to request information held and to request for their information to be removed should they wish.
Please be aware credit notes are only valid for 1 year from date of issue.
Apart from the limited range of Varcas and some other items, we hold enough stock to cover the selling season. To avoid disappointment however please place your order in good time for your holiday. We cannot guarantee availability on all items since some colours and styles sell better than others during each year and could be out of stock by the time your order reaches us, however we would contact you in this situation. Any item that is out of stock and cannot be placed on our website, please email or ring with your details and your item will be placed on a back order and when the item is back in stock we will contact you. Please note that no money is taken from your credit card until your order is processed and sent out to you.
We have made every effort to display as accurately as possible the colour of the products that appear on the website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the merchandise on delivery.
Please note sale items may be slightly marked, returned products or discontinued items – hence marked down in price.
You can order online at www.varca.com – This is a secure site
When placing your order you will receive a reference order number, this is to indicate that we have received your order but does not indicate that a contract exists between us. Once we have taken payment and sent out your order then there will be a contract between us.
Please note: We cannot take responsibility for loss of parcel when notes added saying leave elsewhere.
All shoes are sold in EURO sizes, with UK size provided as a guide.
Please remember to select if the order is to be for a gift for someone as we can send your order to an address other than your own. Also select specific delivery requirements – if an order is required by a certain date.
We take credit card payments for both telephone and web purchases. We operate through a secure site for your credit card details.
All payment card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Varca validate the names, addresses and other information supplied during the order process against commercially available records. A third party may also be instructed to complete these checks. By ordering from the www.varca.com website you consent to such checks being made. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.
Our VAT registration number is: GB 704 6135 61