Click here to use our FREE RETURNS SHIPPING
Please enter your address as required and follow the steps to print your label.
If you are unable to use this service or are returning an international shipment, return shipping is the customer’s responsibility and refunds will not be given until our warehouse receives the package. We therefore advise to use recorded delivery and for all returns, obtain proof of postage.
Items must be returned in their original, unworn, unwashed and undamaged condition with all tags, cards and/or boxes they were received in. For a return, please fill out the Returns Form on your invoice. THIS MUST BE INCLUDED IN YOUR RETURN.
All items will be thoroughly checked by our warehouse and any items that are not in their original condition will be returned to you and a return cost will be charged.
All returns should be sent to:
UNIT 3, SPRING BUILDINGS
WATER LANE TRADING ESTATE
EXCHANGES within the UK are free of charge, however outside the UK a small charge would be incurred. We can only refund the card you originally used for payment. Please note sale items must be returned to us within 7 days for a refund. After that they can only be exchanged not refunded.
REFUNDS aim to be processed within 5 days of arriving at our warehouse and can take a further 10 days for the funds to show up in your account.
IMPORTANT INFORMATION FOR NON-UK/EU CUSTOMERS
Please ensure your package is clearly marked RETURNED GOODS in order to avoid import duty or any undue customs delay back into the UK.
Please Note: International shipments may be subject to cross-border inspections by the Custom authorities at any time. The Customer will be responsible for the relevant tax and duty to receive goods into that country.
INFORMATION ON YOUR DELIVERY
We aim to deliver your item as quickly and as safely as possible, especially when you are wanting them for your holiday. Please note that during the busy summer months some items might take a bit longer. Postage and Packing costs for the UK are clearly displayed at point of checkout. Overseas costs may be adjusted by Varca when your order is processed in line with the charges set out.
All orders in the UK are tracked to the destination specified. We hold no responsibility for parcels that do not arrive with delivery notes on. If by any chance your parcel does not arrive, please do not hesitate to contact us: 01903 74 6677
Your parcel is 2D barcoded, so that we can trace your parcel from our door to yours.
UK Delivery Costs
Standard 2nd class shipping (up to 2 items) £3.00
UK 1st Class
1 item £5.00
2 items £6.50
3 Items £8.00
4 Items £9.00
5 Items £10.00
Next Day Delivery (signed for please call or email for details)
Orders placed on a Friday will be sent out on the Monday.
OVERSEAS DELIVERY COSTS
International Tracked Through Royal Mail
1 Item: £15
2/3 Items: £30
4 items or more: £35