Click here to use our FREE UK RETURNS SHIPPING
Please enter your address as required and follow the steps to print your label.
If you are unable to use this service or are returning an international shipment, return shipping is the customer’s responsibility and refunds will not be given until our warehouse receives the package. We therefore advise to use recorded delivery and for all returns, obtain proof of postage.
Items must be returned in their original, unworn, unwashed and undamaged condition with all tags, cards and/or boxes they were received in. For a return, please fill out the Returns Form on your invoice. THIS MUST BE INCLUDED IN YOUR RETURN.
All items will be thoroughly checked by our warehouse and any items that are not in their original condition will be returned to you and a return cost will be charged.
All returns should be sent to:
UNIT 3, SPRING BUILDINGS
WATER LANE TRADING ESTATE
EXCHANGES within the UK are free of charge, however outside the UK a small charge would be incurred. We can only refund the card you originally used for payment. Please note sale items must be returned to us within 7 days for a refund. After that they can only be exchanged not refunded.
REFUNDS aim to be processed within 5 days of arriving at our warehouse and can take a further 10 days for the funds to show up in your account.
IMPORTANT INFORMATION FOR NON-UK/EU CUSTOMERS
Please ensure your package is clearly marked RETURNED GOODS in order to avoid import duty or any undue customs delay back into the UK.
Please Note: International shipments may be subject to cross-border inspections by the Custom authorities at any time. The Customer will be responsible for the relevant tax and duty to receive goods into that country.
DELIVERY TIMES & PRICES
We aim to deliver your item as quickly and as safely as possible. Orders can take up to two days processing time (especially during busy periods). All orders sent within the UK are tracked to the destination specified. You can add delivery notes for the postman on placing your order but please note we hold no responsibility for these orders if they do not arrive.
**Please DO NOT request specific delayed delivery on placing your order. They are despatched from our warehouse as with all orders and we cannot hold them back. If your order is undelivered and returned to us, this is not our responsibility.
If by any chance, your order does not arrive after a week of your despatch email, please contact us on firstname.lastname@example.org or 01903 746677.
Please see Postage prices below, which are clearly stated during checkout. International delivery is as priced below, however if your order is 4 or more pairs, we will contact you to finalise the delivery costs.
UK Delivery Costs
Standard Delivery 1-2 items (2-4 working days) £5.00
Standard Delivery 3+ items (2-4 working days) £8.00
Next Day Delivery signed for (order before 12pm) £10.00
EU Tracked 1-3 items (5-7 working days) £15.00
Rest of World Tracked 1-3 items (5-7 working days) £20.00